Some issues in the server can only be solved by the owner himself. For such cases is this subforum where only he can see and respond to your issues. Asking here about reports, help on the server or just sending love letters to the owner will be punished. Here are the most common cases in which you would need the support from the owner:

1. Forgot account password

2. Store rankup doesn't work

3. Rank transfer (same name from cracked to premium only)

4. Issues with a staff member

5. Possible refund on items lost to a glitch

For such or similar cases open a topic in this forum section. Please note you will be required to provide proof of items such as account ownership, transaction ID, video evidence or screenshots ingame, so if you don't have any those please understand that most likely your case will be dismissed.